01
Complaints and Investigations
A CPO complaint triggers a formal ICRC investigation that can result in interim licence conditions, public notations on your register profile, or referral to discipline, all before any hearing takes place. How you respond in the earliest stage shapes everything that follows. We intervene immediately, reviewing the complaint, advising on your written response, and managing all communications with the College so nothing is said that could be used against you.
CPO Complaints
ICRC Investigations
Interim Orders
Practice Standards
Professional Misconduct
02
Litigation and Discipline
When the ICRC refers your matter to the Discipline Committee, a formal hearing is convened with the power to suspend or revoke your certificate of registration. We represent physiotherapists at every stage of the discipline process, from the Notice of Hearing through to final disposition, with a strategy grounded in both physiotherapy standards of practice and Ontario administrative law.
Discipline Hearings
Licence Suspension
Revocation Defence
03
HPARB Appeals and Judicial Reviews
Following an ICRC decision, both the physiotherapist and the complainant have 30 days to request a review before the Health Professions Appeal and Review Board (HPARB). HPARB considers whether the College's investigation was adequate and whether the ICRC's decision was reasonable. We identify procedural errors, evidentiary gaps, and unreasonable findings that form the basis of a strong appeal.
HPARB Appeals
Judicial Review
Procedural Fairness
04
Policy and Strategy Consulting
Physiotherapy clinic owners, corporate group practices, and employed physiotherapists all benefit from proactive legal counsel. We advise on CPO compliance frameworks, employment agreements, scope of practice boundaries, documentation standards, and the governance challenges that arise when clinical and business interests diverge. Prevention is always less costly than defence.
Clinic Governance
CPO Compliance
Employment Agreements
05
Crisis Management Consulting
A patient injury. A sexual abuse allegation. A media inquiry. A police investigation. In a crisis, the decisions made in the first hours determine long-term outcomes, legally, professionally, and reputationally. RxLaw provides on-call crisis counsel to physiotherapists and clinic organizations, coordinating legal, regulatory, and communications strategy from a single trusted source.
Patient Harm Events
Media Response
Police Matters
Regulatory Crisis
Reputational Risk